Menu
Fix problems that cause images to not show. Find browser.display.document_color_use in the list of preferences. Its value should be set to 0 by default. Right-click Hold down the control key while you click on the preference if its value is other than 0 and select Reset.
Why are pictures not showing in email? All I get is the broken image icon.
This is, unfortunately, an extremely common question. In fact, it happens to me from time to time as well. Someone forwards me an email with some humorous pictures (or better yet, pictures of Corgis), and some or all of them simply don’t display. It’s both frustrating and puzzling when it happens. Email has evolved over the years, and as a result things aren’t always as compatible as we’d like them to be. Let’s look at where the incompatibilities are most common, some of the ways that pictures can get lost, and one or two work-arounds that might help you view those all-important Corgi pictures that someone just sent you.
Become a and go ad-free! Three reasons for pictures not showing in email There are three common reasons why pictures may not show in an email. Issues relating to how, and whether, images accompany an email message. Problems converting between email formats. Settings in your email program Before we look at each of those, we need to define a couple of things.
Attachments versus “in line” images Images can be placed in email in either of two different ways:. Attachments. These are files of any kind that accompany an email message. They usually appear as icons after the end of the message body, and typically you need to click on them to open or display them. Some email programs recognize attachments that happen to be images, and either display them after the text in the message, or display icons or thumbnails of the images. Images placed in-line are part of the email message body. Interspersed with the text of the message, sometimes with the text wrapping around the image, these are meant to display immediately as part of the message as you read it.
Email formats There are three formats that can be used to send email:. Plain Text email is, as the name implies, plain text and nothing more. No formatting, no pictures, all in a single, unspecified font.
All email programs support plain text emails. Images can be included, but only as attachments. Rich Text email is a Microsoft format that works well between Microsoft email clients. It added “richness” to email by supporting colors, fonts, formatting, sizes and much more. Images can be embedded into the body of a rich text email, as well as attached. email uses the same technology that’s used to create web pages. Almost everything you can do with a web page can be done in HTML mail: colors, fonts, formatting, and more. Like rich text email, images can be embedded into the body of HTML email, as well as attached. HTML email is the most common format used for email today.
It’s also possible to send a single email that contains the same message encoded in different ways. Called a “multi-part mime” message and handled transparently by the email program sending the message, it’s typically used to include it in both HTML and plain text formats. The email program at the receiving end can then determine which format to display. Problem 1: where the image lives When we receive an email, we think of it as “containing” the images that are included – in other words, the images we see must have been sent with the email message itself.
That’s not always the case. On the web, images are not part of the “.” file that makes up a webpage. Instead, that file contains instructions on where to locate the image file, and then where on the page to display it. For example, on the Ask Leo!, the HTML that defines that page contains a reference that essentially says, “grab the file ‘and display it here in the upper right corner”. When the page is displayed in your browser, it’s your browser that interprets all that and fetches the image file as instructed by the page’s HTML code.
This presents a problem for HTML email. As I said, we think of an email message as a single “thing” – a single self-contained message. As a result, there are two ways images are used with HTML-formatted email (and, to a large extent, Rich Text email as well).
Images hosted elsewhere In this approach, HTML email works exactly like a web page: the email message contains a reference to the image kept out on the internet somewhere, which is then downloaded and displayed as you look at the email. If the mail program can’t locate the picture, the result is a red X. Possible causes include:.
The picture has been removed from wherever it had been placed. The server holding the picture is off-line. Your machine is off-line and unable to connect to the internet.
All have the same result: the picture can’t be found, and thus the image cannot be displayed. Images accompanying the message Other kinds of emails don’t provide an internet location for an image; instead, the images are “hidden” attachments, and special coding tells the email program to display them.
This results in larger emails – often much larger – since the images are physically included with the message, but you’re no longer concerned about locating the images since they came with the email. The problem here is that those “special codes” aren’t always as standard as we might expect. The result is that email encoded in this way by one email program may not actually display correctly by another.
The infamous “red x”. Problem 2: converting email formats Since we have three possible email formats: Plain Text, Rich Text and HTML, it should come as no surprise that, with the exception of Plain Text, not all formats are supported by all email programs. The net result is that if your email program doesn’t understand one of these formats, it still does its best with the message. Occasionally the best it can do is to not display the pictures in favor of at least displaying the text of the message. Most non-Microsoft mailers don’t support Rich Text, so if someone receives an email in Rich Text format, the mailer may display a Plain Text version of the email instead, without the pictures.
Similarly, if an HTML email is sent to someone whose email isn’t set up to handle HTML email, they may see a Plain Text version, or they may see raw HTML formatting codes sprinkled throughout the message. The good news is that most email is in either plain text or HTML, and most consumer email programs recognize both properly. Problem 3: settings in your email program Since HTML email can be designed so that images are fetched from servers out on the internet when you look at an email, those servers are notified – in a sense – that you’ve looked at the email. Spammers, in particular, love this. They can send you some, and if the image it contains is ever fetched from their server, they know that you opened their email.
If they’re sending spam to millions upon millions of email addresses – some of which are good, others of which are not – they now know that the email they sent to your email address worked. You can expect more spam. Email programs have countered this by including options not to display images that need to be fetched remotely. Those options, which vary from email program to email program, include behaviours such as:. never displaying images unless you explicitly click on something to do so. never displaying images in email considered potentially suspicious or spam. displaying images only from senders that you have indicated are safe, or are in your address book The result in all these cases, and probably some scenarios that I’ve missed, is that your email program will display a red “X”, or something similar, in place of images – until you explicitly tell it to do otherwise.
By now you can see that there are a lot of reasons that pictures might not show up in email. Unfortunately, they probably seem like a lot of technical reasons, many of which you might not even have control over.
When you can’t see that cute Corgi picture Aunt Lucy sent you, here’s a short list of things to try. Make sure your internet connection is working.
Try visiting a web page like google.com and see if it loads. If not, and if the email you’re looking at is trying to fetch images remotely, that could easily be the cause.
Make sure that your email program is configured to display images. Exactly how to do this will vary, of course, based on what email program you’re using. Make sure that your tool is not attempting to interfere with image display. Some will attempt to duplicate an email program’s attempts to block images from questionable sources. If you have the option, try looking at the email using a different email program.
If you use a desktop email program, try using your email provider’s web interface. Try forwarding the email to another email address you use on a different email service. Sometimes, for reasons unknown, simply forwarding will cause the images to be displayed before you even hit “Send”. In other cases, the other email service might be able to correctly interpret the images when your normal service cannot. And finally, as a last resort, you can consider asking the sender to send the images as attachments rather than as inline images.
While a bit of a burden, attachments are significantly less of a problem. Depending on what email program you use, putting an image into the body of an email can be easy, difficult, or nearly impossible. Email programs commonly block remote images. I'll look at why, and how spammers and others use remote images for good and evil. Sending and receiving images in email is incredibly complex, sometimes I'm amazed it works at all!
But we'll look at some common reasons why email images may fail to forward. Email can be sent in several formats, the most common being plain text and HTML. We'll look at the difference, and which might be preferable. Footnotes & references: I use the word “program” throughout this article, but it applies equally to desktop email programs as well as web-based email services. Posted: December 10, 2014 in: Shortlink: TAGS:,.
I’ve had e-mails sent to me from persons who use Yahoo.com as their ISP. I have Windows 98 and use AOL version 5.0. I am often not able to view their attached pictures. When I asked AOL about this, I was told that the pictures are “embedded” and I would need to go to and access my e-mail in this rounabout way. I was able to do this, but recently those pictures came up blurry and looking similar to a picture that is colored by the numbers with crayons, and out of focus. Could these people not send the pictures as an attachment JPEG file instead?
Or how can I get those pictures on my screen into clearer focus? I am using Outlook Express. I’ve tried running my email on both Plain Text and HTML to solve this problem and neither helped. I can’t find the setting which allows pictures to show up in the message body rather then as attachments. These are the type emails which have pictures embedded as part of a story or joke. Only blank spaces appear where the picture would be embedded.
They are not the type forwards or emails that would have these images sent as attachments, but that is how they show up anyway. I wish you and Patrick would go back to TSS. I know this isn’t the place for this subject, but I knew I’d get your attention. I am 46 and I used to enjoy watching the “old” ScreenSavers, now it seem it’s a “gamers” show, for those under 30. I don’t watch it but only now for Sarah’s downloads, I miss the “old folk”.
I can’t relate to anything on the show any more. Maybe you and Patrick could do an “over 40” ScreenSaver show. I miss both you two together.
You are so smart and helpful. Tracey Kast Elberta, Alabama. Mine doesn’t have the box just below. I have OE Ver: 6.00.2800.1123. What do I do on this version? Some I receive are OK, others are not.
People can’t open some that I see OK when I Fwd. Also, when I go on vacation and use another ISP, I can receive email with OE, but cannot send. I’ve used different IPS’s with dial-up and DSL. Don’t matter. I’ve talked to customer support at AOL, Qwest, and Outlook Express and they don’t have a clue. Here’s how to fix this(Why don’t pictures show up in the emails I send or receive). Open outlook express 2.
Goto tools then options 3. Click the security tab. Uncheck the do not allow attachments to be open box,then unckeck the box just below the last one which say’sblock images and other external content. Hit apply then ok and you should be all set,it best to shut outlook down after that and restart it to take effect.
Have a problem with outlook 2003 sending pictures as a attachement. Any one that I send an picture to as an attachement come through ether 1/10 of the top showing up or not at all. It all most seam like it started to put the picture make together and forgot how to assemble it at the other end. I can send a picture from my wife pc to me going thru the same connection and the same ISP and it come in just fine, if I take that picture and resend it to my self to my computer its all missed up. I have checked all that I know how or what to check and now I’m at the end of my rope with this problem, needing very much help.
Here’s how to fix this(Why don’t pictures show up in the emails I send or receive). Open outlook express 2. Goto tools then options 3. Click the security tab. Uncheck the do not allow attachments to be open box,then unckeck the box just below the last one which say’s(block images and other external content).
Hit apply then ok and you should be all set,it best to shut outlook down after that and restart it to take effect. I DON’T HAVE “BLOCK IMAGES AND OTHER EXTERNAL CONTENT” now what do i do? Some of you were having problems with pictures showing up in emails you were sending. My mother was having the same problem. We solved her problem by doing the following. Open Outlook Express. Click on Tools and then Options.
Next, click on the Send tab. Make sure there is a dot where it has HTML for Mail Sending Format. (If there isn’t, you simply left click in the circle to get one there.) To the right of that, click on HTML Settings. Put a check where it has Send pictures with messages. Click OK, Apply and OK.
Hopefully this will solve the problem for at least some of you. I did a quick search for a solution on Ask Leo first, then decided to contact MSN Tech support while I searched for something here.
I found it helpful to either print the instructions out or copy and paste them into to a Word or similar documentnot using the Internet Explorer. My “real-text editor” in Hotmail Plus disappeared a while back and was sent this solution by MSN Hotmail tech asistance. They were prompt and Thank Goodness, the problem was resolved with only the 2nd set of possibilities (item II): “Thank you for writing to MSN Hotmail Technical Support. My name is and I am writing in response to your concern about the page is not responding when trying to turn the Rich Text Editor (RTE) on or off.
I know how important it is for you to be able to turn the RTE on and I look forward to be of assistance. Corrupted browser typically causes your issue.
Please follow the steps below in the order that they are listed. After each step, try to turn the RTE on, as you may not need to perform all the steps listed. Please click your browser’s “Refresh” button (or simultaneously press on “Ctrl” and “F5” keys on your keyboard).
Clear your browser’s cache or temporary Internet files. From the “Tools” menu, select “Internet Options”. On the “General” tab, under “Temporary Internet files”, click on “Delete Cookies” then click on “OK”. Click on “Delete Files”.
Put a checkmark on the “Delete all offline content” checkbox, and then click on “OK”. Set your browser to check for newer versions of stored pages. From the “Tools” menu, select “Internet Options”.
On the General tab, click “Settings”. Under “Check for newer versions of stored pages”, select “Every visit to the page”. Check your browser’s cookies setting if it includes Hotmail.
In Internet Explorer, click the “Tools” menu. Select “Internet Options”. Click the “Privacy” tab.
Click the “Sites” button. Type the domain “hotmail.com” into the “Address of Web site” box and click the “Allow” button. Repeat step 5 for the domains msn.com and passport.com.
Click the “OK” button to accept the changes. After you have enabled your cookies, please reload your browser by clicking on the “Refresh” button. Lower your Security settings.
On the “Tools” menu, click “Internet Options”. Click “Security”. Click “Default Level”.
Verify that the slider is set to “Medium”. If it is not, move the slider to “Medium” by clicking on it and moving your cursor to the appropriate direction.
Reset all ActiveX settings to default. From the “Tools” menu, select “Internet Options”. On the “Security” tab, select “Internet”. Click the “Custom Level” button. Click “Reset” under “Reset custom settings” section. Click “Yes” when asked “Are you sure you want to change the security settings for this zone?”.
Click “OK” to apply the changes. Update your browser by including the following “dll” files. Click the “Start” button on your taskbar. On the “Run” dialog box, type “regsvr32 urlmon.dll”.
A Windows dialog box will appear. Click “OK” again 5. Repeat steps 1-4 and this time; type “regsvr32 wintrust.dll” and “regsvr32 scrrun.dll” separately on the Run dialog box.
Download the latest update of Internet Explorer from the following website and install it on your system: IX. Please try using any of the free spyware or adware detection tools that can be found on the Internet to check your system for spyware or adware. To learn more about spyware, how it affects your computer, and how to remove it, please visit: To download a free and effective tool for removing spyware and adware, please go to this site: You can also try the free detection tool at: If you still encounter the same issue after performing the steps I gave you, please restore your browser’s default settings and contact us again so that we can continue to work with you until this issue is resolved. To restore your browser’s default settings: 1. In Internet Explorer, in the “Tools” menu, click “Internet Options”. Click “Programs”.
Click “Reset Web Settings”. Select the “Also reset my home page” check box. In your reply, please include the answers to the following so that we can troubleshoot the issue further: – Does this happen even when you use a different computer? – Does this issue occur with other Hotmail accounts that are being accessed on your computer? You are valuable at MSN and we look forward to providing you with consistent and effective service.
Thank you for using MSN Hotmail.” Leo, Thank You for your resource!! We experience the same problem here using Outlook 2003. Here’s a fix we use – leave Outlook open, locate the registry key HKEYCURRENTUSERSoftwareMicrosoftOffice11.0OutlookSecurityOutlookSecureTempFolder, copy the location eg%USERPROFILE%Local SettingsTemporary Internet FilesOLK. And then navigate to this location, close Outlook and then delete the contents of the OLK.
Re-open Outlook and you should now be able to view all images within messages. It appears this cache has a limit which is why images no longer show when the limit is reached. Outlook Express on the Sender’s computer is not always the problem. My email program is IBM’s Lotus Notes. I sent an email with photos to several friends. Most recipients received the email without any change to the photos. One recipient, however, had the pictures replaced with the red x’s.
Obviously, in this case, the Sender’s computer, configuration, and/or server is NOT the source of the problem. I suggest troubleshooting begin with the simplest approach. Change email from TEXT mode to HTML. In my experience, this is most often the solution. Using Internet explorer as my browser to open my msn.com e-mail (via my newly acqired Gwest DSL), pictures that are.gif and in the body of the e-mail show only as gray boxes.
If I open them using my MSN browser and sign into my MSN mail account, the pictures open. I have turned off the “automatically detect settings” box in IE and that didn’t help. Microsoft e-mail support suggested that I do a google search to see if anyone out ther had answers. So much for support! I can’t believe the solution could be that difficult for someone technically inclined.
Of course the obvious solution is to use the MSN browser! Dont forget about the “OLK” directory hidden in Outlook 2000 and up. It also stores images when one is opened from within the Outlook Client and once so many images with the name “IMAGE01.JPG” get in there they don’t show properly until the “OLK” directory is cleaned out. Unfortunately you can’t navigate to that directory using the standard explorer.exe (Windows Explorer) you have to manually find what the name of yours is and type is in the address bar of Windows Explorer to view the files stored in it.
Easiest way to find out what yours is? By opening a word, excel or other saveable document from within outlook and once it is open choose “FileSave As”.
The default directory that opens will give you the name and path you need to type into Explore. I have had this frustrating problem on several PCs running XP and Outlook 2003. I have read postings in dozens of forums. A few of the things I tried were as follows: Deleting the Registry Key HKEYCURRENTUSERSoftwareMicrosoftOffice11.0OutlookSecurityOutlookSecureTempFolder.was not the problem Navigated to the “OLK” folder and cleaned it out. (This was very nicely defined in Julie’s December 9th 2008 post).was not the problem Chose not to use Microsoft Word as my Outlook Editor.was not the problem Finally, in what should have been my first step, I checked the Outlook add-In Manager under; Tools, Options, Other, Advanced Options, Add-In Manager. I removed all Add-Ins and found it by eliminating the others as “suspect”. The offender was: AVG Exchange Extension.
Simply uncheck the box and restart Outlook. That did it for me, it works. I sent an email to multiple recipients with pics that I inserted directly into email.
Before I sent email I could see all the pictures clearly. After sending email, I rec’d a reply stating that they could not see pics. When I went into the email from my ‘sent’ box, it too did not show pics. My settings are set up as you have mentioned. (I am pretty computer savy and was already aware of this issue.) So, I could not understand the problem.
This time, I again inserted pics into email and sent only to this one person who replied to my email. I also copied email to myself on two different email addresses. Upon openning email from both email addresses and by ‘sent’ box, pictures were there. I guess my question is: “Why would it work for three email recipients, but not 10+??”. I have a script which I am using to send html emails.
I receive the test messages with outlook express, gmail and yahoo mail and they all look fine. My friend receives the emails with outlook2007 or the web mail client from 1&1 and most of the images are stripped out. The logo on top and last 3 images come through ok. Where the other images are supposed to be, there is not even a red x. When I look at the message source from my friends received stripped emails, the image tags are not even there for most of the images. What would cause the image tags to actually be stripped out of an html message?
Would a security program like avg or computer associates be the culprit stripping out the image tags of do you think it is an outlook issue? Thank You, Phill. The problem I had fixed a long time ago reappeared when I installed Windows 7, probably because it resetted the defaults for I.E. The solution (courtesy of Marsha) is 1) click on security tab of I.E. Options 2) click on custom 3) in the topbox scroll down to “miscellaneous” 4) under “Display mixed content” click the “enable” button.
5) OK For my configuration (Outlook 7, I.E. 8, Windows 7), but probably for many others it cured two problems: a) the infamous red “x”‘s b) the nagging “both secure and non secure data” (I assume my antivirus will catch the non https data if they are dangerous). Hope it works for you too Philippe MEYER. Dearest Leo, Great news: I have one more solution to the problem of the red X instead of a graphic. I am now up to 4 hours of trying to solve this problem. Numerous google searches lead me to about 10 different proposed solutions, none of which worked.
I encourage you strongly to publish my following solution. I concluded after all this web browsing that lots of people are struggling with this problem and the solution sites are not helping. I have been a software developer for 30 years and a user of Outlook for nearly 12 years. This one did not come to me intuitively because the behaviour of Outlook is so random and lacks any error message. I simply had to compress the file a little further.
My graphic file was 52 kB and it was turning into a little red X without any particular predictability. Sometimes it shipped as a full graphic other times it turned into the red X. I did some trial and error on the size of my graphic. When I reduced it to 15 kB it remained fully intact as a part of my outlook signature. And now for a request: I am not planning to renew my membership on the experts exchange as I no longer earn a living in information technology. However I have been developer in Visual Basic and Microsoft Access since 1995.
Now I am building my own web site with the most simple tools, but it is still requiring some HTML. I wonder if this contribution to your site would qualify me as an expert and allow me membership access to the site.
I would not be a heavy user and I have no IT customers to serve. What you think? Here’s wishing you a great day and joy in your career. Hi, I want to add one more solution I’ve found in a Microsoft forum: Maybe the image you aren’t able to see is repeated (up to 99 times) in Outlook’s temporary folder (search its location in the Windows Registry looking for the key “OutlookSecureTempFolder”). Once you have the path, go to it in an Explorer window and delete all the picture files that may be duplicated (or just delete every picture, they’re all temporary files).
Then, even without restarting Outlook, you’ll be able to see the missing signature pictures! ? Regards, Gonzalo. Hi Leo, All you have written on this problem, noted and long understood as I am not a beginner using Outlook. Despite all your advice, the problem still persists and especially frustrating when my logo image becomes a small red x when it is received by the email recipient.
Finally I seem to have found an unconventional solution to it and would like to share with you guys. When I send out a list of images, I noticed that only the first image on top is received as a small red x while the other images are displayed. The same goes if I embed a series of images in my email signature.
Obviously if only one image is sent, this single image becomes a red x. In order to resolve this, I first created a very small jpg file which can be in the form of a transparent or white line or a white dot. This jpg file acts as a dummy to fool Outlook. Insert this dummy file ON TOP of the intended image(s) you want to display and viola!, the image will not display into a red x when it is received and the dummy image file is unseen because it is transparent or white against a white background. Surprisingly the dummy image does not appear as a red x either probably because the dummy file is very very small. You don’t have to insert the dummy image on top of every image that you want to sent. Just make sure that the dummy image is on top or first on a list of images that you want to send.
One word of caution though if you are embedding this dummy image in your email signature in order to display your logo in your emails. You need to monitor it as it may not work after some time. All you have to do is to replace that dummy image file with another dummy image file and it’s back to normal. Furthermore, make sure that you do not unintentionally delete this dummy image (which can happen since it is “hidden”)when you sent out your email. I am very happy with the results so far and try it if you cannot find any other answers. I use a local tele co. I receive emails w/photos from my brother who uses aol.
Problem: His photos come through fine, but when I forward the email to others, the new recipients get the big X rather than the photos. Additionally, most photos my mid-west brother sends to me originate from a mutual relative in California. I wonder if the CA original has anything to do with the problem. My brother and I are both located in the same mid-western city, three miles apart. I’m left with three suspicions: My local tele co.
Webmail aol or the Calif. I rarely experience photo problems with other received emails. To sort out this mystery you’ll need to first figure out where the photos actually are – like, where the photo “files” are. The two possibilities are that your brother sends you the actual files in his email as an attachment, or – that he sends a little bit of code that tells your email where on the internet to go find the pictures. If he is actually sending the photo files as attachments, then your forward also needs to send the files as attachments. If he is sending a link (a bit of code to display the photo from the internet) then the code needs to translate properly when forwarding.
Hello LEO, my name is also LEO, and I have the felling that here is where my questions will finally be answered. First of all, I am not tech-savvy and what I have read so far in this forum, you guys are “on top of your game.” Here goes, I’m dealing with the National media and everything must be done Right, the 1st time. I have a Toshia lap-top that I purchased in 2010, (Satellite A500 Series). I have an account on both Gmail & Facebook.
My photo is displayed in both those sites. However, yesterday (7/27/14) when I Emailed Dateline NBC in a comment section, to basically TEST to see, what THEY would see? My short comment was there, BUT the PHOTO WAS BLANK.
I’m really on a TIMELINE here, and I am simply at a loss, at HOW to make sure my Gmail/Facebook PHOTO appears in every single email. Please respond, at your earliest possible convenience, and I intend to check this site out on a daily basis, until all issues are resolved. Please bare with me.
“email” doesn’t jive with “comment section”. Comment sections are typically web forms on web sites where you post your comments and are unrelated to email. In email whether or not your photo appears is not in your control. It depends entirely on the recipient’s email program.
Many – perhaps even most – do not take the extra step of locating and displaying your photo. On web forms whether or not your photo appears is not in your control. It depends entirely on the web page that you’re posting to. For example Ask Leo! Comments used to pick up images but it was slowing down the page display so I turned that feature off.
It’s a choice made by the web page designer. Isn’t Leo the best!! Thanks for all your help through the years! Anyway, I have Windows 7; 64 bit. Kaspersky and no computer issues. Except: every many months or so; as many others; I get the dreaded red x in emails (outlook 2007) Last time this happened I went to c: documents and settings owner local settings temporary internet files (then the random letters that are created), and cleared out files and folders in there.
This time: I went to the same place; but the only thing I see (at the end of the strong noted above) are the randomly created letters, ie: there’s nothing “INSIDE” the randomly created letters file/folder. Isn’t there supposed to be something inside there to delete? It’s been about 5 months, and I did delete stuff 5 months ago (so there should be a lot of stuff in there, right?); so why is nothing there now? Is there another place to look? I just think that after 5 months there must be something there to delete? And I assume that the ‘temporary internet files’ folder is always grayed out?
Thanks in advance!: ) happy holidays Denise. IInternet Explorer is the main culprit for not being able to view images in your email program. Bring up internet explorer, go to Tools – internet options – security tab and go into custom level and tweak the following: Enable – allow scriptlets Enable allow run activex controls and plugins Enable access data services across domains Enable display mixed content Enable navigate windows and frames across different domains Enable active scripting Enable scripting of java applets Go to advanced tab. Go to Multimedia and check – show pictures show image donload placeholders Go to security and check Allow active content to run in files on my computer. Turn protective mode off. Use Firefox as your main browser. I never use any other browser as I find firefox to be the best.
My mother prefers using Outlook Express for her primary email account (windows 7). Comcast/xfinity is our cable provider so the emails can also be accessed at her comcast.net account. I use the web-based comcast.net email as my primary email (windows 8.1). Whenever my mother sends an email from Outlook Express to me at my comcast.net account; none of the images nor formatting is preserved; however, if she sends it to my gmail, yahoo mail or msn outlook email the email displays properly/correctly.
Also, more problematic for her, some (not every email is affected) of her incoming email images (inline??) do not display properly/correctly (like a birthday coupon for a restaurant the image will horizontally be displace throughout making it impossible to print) and some images don’t come in/display at all in her preferred Outlook Express emails; however, they display normally in her comcast.net version of the same email. What can be done to fix these problems with her receiving and sending images?
She also uses the Norton Antivirus that comes with Comcast/xfinity. Hi Leo, Need your expert advice. I am an entrepreneur providing HR solutions and placement support to my clients. I use Microsoft Outlook for Mac 2011 on my Macbook Pro. My email signature has my company logo image, which was created recently, in it. I have tried using both jpg/png formats and both these look very nice and professional in emails I send to my clients. However, although my clients have not protested (yet!) or commented, I notice that in both my Sent Mail box and in my Inbox (when I send a test mail to myself with the signature), and therefore in my clients’ Inboxes too, my mails have the little paperclip icon that indicates an attachment.
Since I send my clients profiles of candidates meeting their hiring requirements and other documents as well, I anticipate that sooner rather than later, they will complain that each of my mails to them, even if just a plain simple text message with no attachment added / attached, appear to them as though they have attachments. This would definitely be very confusing and if I was them, would be extremely annoying as well. I never had this problem with earlier versions of Outlook, where I attached the logos of Companies I worked with, to my email signature as was required by Corporate Communications.
I have scoured the internet (google) for hours to find a solution to this specific Outlook 2011 issue. A lot of people out there (and here on your page as well!) are also similarly troubled. I have only come across complex solutions talking of HTML codes and hosting the signature on an outside server etc. I used my mail service provider’s webmail service Signature panel to obtain the HTML code for my Company logo and tried inserting this (as per aforementioned advice on google) in my Signature panel on Outlook for Mac. However, when I compose a mail, I now see a long HTML code and no image.
I tried sending it to myself too, but no luck, the mail I receive shows the same long code but no image. I have temporarily decided to remove the image till such time as I am able to find an easy solution to this (not being very tech-savvy!), hopefully with your help. Not having the Company logo in my email signature is not, unfortunately, an option. Could you please provide me with your advice on this?
Thank you for your help, in advance. Thanks, Dipa.
I use Microsoft 6 for Outlook Express in HTML. I’ve un-clicked both “do not allow attachments be saved or opened that could potentially be a virus as well as the box that says “block external content in HTML email. I’m still getting the red X. Even when I change it so that there is a banner at the top that I have to click. Still there is a red x.
There never used to be, any idea what changed? Almost all of these are from companies I receive email from and have before this red X problem started. If I want to be really nice, when I send something with a picture I add its URL so the recipient can see it that way if it doesn’t come out in the message.
Or I copy the image with Snipping Tool and paste it right into my message. As far as I can tell, those images always arrive. I wish people would do these things when they send messages to me.
I hate asking them to re-send them as attachments. This is a good time to thank you for all your very useful advice and for putting it into (relatively) non-technical English. Leo, I am using chrome Version 50.0.2661.102 (64-bit) on my macbook pro 2011. When I view emails in Gmail I can’t see gifs at all. I have a chromebook and with gmail email the gifs are showing. Inbox by Gmail shows gifs. I checked my Android phone using Marshmallow with both Gmail and Inbox by Gmail and the gifs are showing as well.
I have checked my setting for both gmail and chrome and they all look correct to me on my macbook pro. Please let me know your thoughts why my gmail email on my desktop mac is not showing gifs. Leo and His Readers: My girlfriend who does not live nearby cannot open the images (.jpg,.bmp and.png ) I send to her iPhone. I don’t have any information about her iPhone but can get that if needed. She says she gets images all the time with no problem. Well, I’ve been sending these images without problem from the same PC for years.
I have Windows XP, use Google Chrome browser, and send the images as attachments to my gmail or yahoo e-mails. She receives the emails but not the images, I’m really not clear on what she does or does not see on her iPhone such as error messages. Can someone please help? Hi Leo, When I receive emails from work on my phone (default email app on HUAWEI P9), i can see the sender’s digital signature along with the company logo. But when I go to the sent folder on my phone and check my responses (sent using Microsoft Outlook on my work laptop) or sent emails (using Microsoft Outlook on my wok laptop ), my digital signature does not have the company logo (its has my details and the default bitmap logo, instead of the company logo).
When I reply to email through my phone, its says Sent from my HUAWEI P9, which is fine, since I have set the signature to Sent from my HUAWEI P9. Please advise. Cheers Anandh. Hi Leo I’m on a Mac with safari browser Version 10.1.1 (11603.2.5) and since the latest Mac update I can see no images at all in my emails. This includes emails I’ve signed up for from companies (John Lewis?Fat Face etc) and I’m seeing no graphics at all.
Some emails allow me to view in browser when I then get the pictures but others don’t even have this option. I’ve been through all of the trouble shooting I can find – cleared history, cleared cache, checked that the image settings are correct etc. It’s driving me mad so I’d be grateful for any suggestions. The e-mail saved search notices I’m receiving from eBay no longer display the associated photo for the auction, only a broken link to the photo. The e-mails do contain linked item descriptions and price information, but no photo.
I recently formatted my drive and re-installed all software, so this is probably something to do with my Firefox browser or Eudora e-mail settings, but I can’t find the problem. I left Eudora (mail app) shut down and checked my newest mail by logging into the Earthlink e-mail page using Firefox, which displayed the eBay saved search notices WITH PHOTOS intact. So the problem has something to do with either my Internet or Eudora settings? My girlfriend sent me a test mail with an image included and that displayed normally with the image in the body of the message.
When I formatted the drive and re-installed everything, I did not introduce any new applications. These are all the same programs I had installed previously. In the case of Eudora 6.22, I had copied the entire installation directory and pasted the files back into the re-install directory to quickly get back to all my saved mail, attachments, settings, etc. So now I’m stumped. The problem seems only to be viewing eBay notification messages that contain images in Eudora, which had been working fine the day before.
I have of course checked all the settings in Eudora, in Firefox (default), and in IE8 which was installed with WinXP SP3 or one of the service packs or updates. Since support for XP ended a couple of years ago, perhaps a required update that I had installed previously did not happen this time around? Any advice on what to look for next would be appreciated. Wolf – quite a coincidence that my problem is also with ebay saved search notices. And that you posted today and before your post the last in this thread was 2 months ago.
So, since late last month (oct 2017) those ebay daily emails no longer display any pics. The outlook express 6.0 email client has been working fine with no problem at all displaying ebay email pics up until 2 weeks ago and now consistently no pics display. I have another identical pc (uses an outset cloned drive) on the network and that is doing the same, so its not due to anything corrupted in the coding anywhere or to incorrect settings. Reinstalling stuff is surely not going to fix it. Above i did read that the email isp may be causing the problem and that forwarding emails to an address with a different isp may enable successful fetch from wherever the pics are hosted. I have found the info, its at the end of Leo’s article ¬ If you have the option, try looking at the email using a different email program. If you use a desktop email program, try using your email provider’s web interface.
Try forwarding the email to another email address you use on a different email service. Sometimes, for reasons unknown, simply forwarding will cause the images to be displayed before you even hit “Send”. In other cases, the other email service might be able to correctly interpret the images when your normal service cannot.
Thanks for the reply Peter. Including yourself, I have only read 3 or 4 other posts from folks experiencing problems with eBay notices in particular.
If this was a recent development with eBay in particular I would have expected to find hundreds of such posts at least. Given that, and the fact that I recently wiped my drive, I was sure the problem existed somewhere at my end. Then after being able to view the notices normally when logging into my ISP’s mail server, but not when I have them forwarded to my own possession I again assumed some sort of display issue at my end. It would be quite a coincidence that either eBay or Earthlink made some sort of change in how e-mail attachments are handled at exactly the same moment I decided to format my drive, but I guess that is possible? I’ve asked my girlfriend to create an eBay saved search with e-mail notifications. Although she has a completely different OS and ISP than I do, I will at least have a new piece of the puzzle soon. When I downloaded the IOS 11 update today, , quickly I discovered “no photo’s” issue, (Windows Live / Hotmail).
I read through almost 3 pages of questions & responses and 2 hours later I was still trying various methods suggested. Long & short, in my case my issue happened to be a combination of ‘proxy setting’, internet connection prevented Wi-Fi connection; that took over an hour to fix, due to regular Internet connecting sporadically. ? But I am delighted, (another insomnia period) with patience and repetition my live.com email is finally up & running. Now I get to go through all the other programs lol Thank you Leo, for your suggestions, questions & comments. It was a combination of your website and microsofts site where my solution was found. I have scrolled through this article, and the comments, and did not find a solution to my problem. I can view images everywhere EXCEPT in my Yahoo email, which include newsletters and their logos.
Instead I see the square icon instead. I run Win 7, using Google Chrome, Windows Essentials, and a VPN. I ran Malwarebytes, but it did not find anything. This problem only started in the past couple days, and I have not done any updates, or installed anything new. As I said, the problem is only in my Yahoo email.
Is it them or me? And if it’s me, then how do I fix it? Before commenting please:. Read the article. Comments indicating you've not read the article will be removed. Comment on the article.
New question? Start with search, at the top of the page. Off-topic comments will be removed.
No personal information. Email addresses, phone numbers and such will be removed.
Add to the discussion. Comments that do not — typically off-topic or content-free comments — will be removed. All comments containing links will be moderated before publication.
Anything that looks the least bit like spam will be removed. I want comments to be valuable for everyone, including those who come later and take the time to read.